This is your team. On Zailab.
Turbocharge every role in
Obtain customer and lead context at your fingertips
Improve efficiency with a single omnichannel view
Provide customers with a consistent experience
Gain insight into your contact center with real-time data
Manage remote agents as easily as in-house staff
Give agents the support they need, when they need it
Set up and manage the system entirely by yourself
Provision your new agents quickly and easily
Optimize your setup according to business needs
Design quality-assurance scoring forms rapidly
Assess interaction quality easily and on the spot
Keep track of your agents’ performance over time
Build outbound campaigns with just a few clicks
Trace campaign performance with live statistics
Optimize future campaigns with detailed reporting
Choose Your CRM.
See What Our Clients Think.
Our move to Zailab has made me wonder why we hadn’t done it sooner – the adaptability of the tech and great support made the transition smooth, with no disruption to our business. The platform makes it easy to administer any type of call center, and if we haven’t known what to do we’ve simply asked and gotten prompt assistance.Travys WilkinsCEO, CompareGuru
Fantastic platform. I would recommend it to every business. It’s effective and keeps productivity going. Accessible and easy to work from. I love the support – It shows that there’s always someone who can assist us rapidly.Ashleigh MervynContact Center Manager, Evagor
Zailab has changed our business. We now have total control. We control our costs. We control the performance and activity of the agents. The contact center is situated in a different building and we still have a great real-time overview of their performance. I can spy on and whisper to their conversations with our clients. Their customer service is fantastic, too. I can log a query and their response times are amazing. They are always there.Nico CoetzerOwner, RamsayMedia (Mags@Home)
Zailab has changed the way askOsca performs what was already premium outbound and inbound sales and customer service. This contact center software platform has not only made us more efficient but has also reduced our overall software and telephony spend because of their pay-on-consumption model. Our international and local clients have increased their ROI with us because of Zailab’s innovative ability to transform the BPO technology aspect of askOsca.com.Clint CrowsterCEO and Founder, askOsca