Rewarding Conversations. For Humans. Powered by AI.
The cloud-based contact center platform for sales, CX and marketing teams.
Real human connection shouldn’t be lost when small companies scale.
AI-Governed Single Waiting Room
AI-Governed Single Waiting Room
Your most important interactions are always served first
Dynamic reprioritization of interactions minimizes frustration
Inbound, outbound and blended routing is handled seamlessly
Single-View Omnichannel
Single-View Omnichannel
Detailed context and history are visible for every interaction
A suite of omnichannel tools is provided on one screen
Customer journeys are bundled automatically into conversations
Consumption-Based Pricing
Consumption-Based Pricing
You’re never charged any licensing fees – ever
There are no contracts to be signed – opt out anytime
You pay only for the features you use, when you use them
This is your team. On Zailab.
Turbocharge every role in
your organization.
Agent
Obtain customer and lead context at your fingertips
Improve efficiency with a single omnichannel view
Provide customers with a consistent experience
Supervisor
Gain insight into your contact center with real-time data
Manage remote agents as easily as in-house staff
Give agents the support they need, when they need it
Admin
Set up and manage the system entirely by yourself
Provision your new agents quickly and easily
Optimize your setup according to business needs
Quality Assurance
Design quality-assurance scoring forms rapidly
Assess interaction quality easily and on the spot
Keep track of your agents’ performance over time
Campaign Manager
Build outbound campaigns with just a few clicks
Trace campaign performance with live statistics
Optimize future campaigns with detailed reporting
Choose your CRM
