Research shows that customer journey mapping works best when it is done frequently – but creating a journey map can be an arduous affair.
With our new quantitative approach to this essential practice, inbound service-oriented contact centers will get a continual stream of high-value data that will change the way they make decisions.
increase your contact center’s agility
infer customer effort and first-contact resolution
produce high-quality data for machine-learning algorithms
deduce customer satisfaction and potential for churn