High-Frequency Journey Mapping

Rapid journey mapping can offer you unprecedented – and automation-friendly – customer insight.

Get closer to your customers.

Research shows that customer journey mapping works best when it is done frequently – but creating a journey map can be an arduous affair.

With our new quantitative approach to this essential practice, inbound service-oriented contact centers will get a continual stream of high-value data that will change the way they make decisions.

  • increase your contact center’s agility

  • infer customer effort and first-contact resolution

  • produce high-quality data for machine-learning algorithms

  • deduce customer satisfaction and potential for churn