When your customer journey
is a labyrinth

Zailab is your golden thread

Follow in your customer’s footsteps

Customer loyalty is now among the most fiercely contested commodities, tied to lifetime value and organic growth. It is up to your customer-facing team to maintain it. In this era of deep personalization, the task is easier said than done. Understanding the customer journey – along with how it changes over time – is key to long-term survival.

Scale your loyalty,

not your churn

Customer experience is difficult to scale without losing rapport. Use Zailab’s context-rich omnichannel capabilities to ensure your team is able to personalize every interaction with no context-switching. Cut down on frustration – for customers and agents alike – with automatic case-linking and an intelligent ACD that reprioritizes interactions on the fly.

Get deep customer

insight – quickly

Map your customers’ journeys with exceptional ease using Zailab’s detailed conversation histories, which include interaction details, call recordings, step-by-step time breakdowns, and customizable disposition codes. Keep your CRM synced, and dive deeper into the data with a comprehensive set of reports that cover every angle.

Features

IVR Designer

Single-View Omnichannel

Smart Inbound Routing

Call Recording

QA Appraisal

CRM Integration

Open API

Conversation Bundling

Phonetic Alphabet

Detailed Reporting

Intuitive Single Waiting Room

Live Supervisor Dashboard

Spy and Whisper

Scheduled Callbacks

Interaction History

Find out how we can help