When your customer journey
is a labyrinth
Zailab is your golden thread
Customer loyalty is now among the most fiercely contested commodities, tied to lifetime value and organic growth. It is up to your customer-facing team to maintain it. In this era of deep personalization, the task is easier said than done. Understanding the customer journey – along with how it changes over time – is key to long-term survival.
Scale your loyalty,
not your churn
Customer experience is difficult to scale without losing rapport. Use Zailab’s context-rich omnichannel capabilities to ensure your team is able to personalize every interaction with no context-switching. Cut down on frustration – for customers and agents alike – with automatic case-linking and an intelligent ACD that reprioritizes interactions on the fly.
Get deep customer
insight – quickly
Map your customers’ journeys with exceptional ease using Zailab’s detailed conversation histories, which include interaction details, call recordings, step-by-step time breakdowns, and customizable disposition codes. Keep your CRM synced, and dive deeper into the data with a comprehensive set of reports that cover every angle.
