Customize your pricing
to suit your business
Contact centers are in constant flux: low seasons give way to high seasons, agents fall ill or go on leave, and unforeseen circumstances are an omnipresent factor. Keeping your books trim in the face of so much variability requires a pricing model with unprecedented flexibility.
Named User Licenses
Best for teams with predictable call volumes. If your entire team will be on the phone, but only during office hours on weekdays, then this option is for you.
Concurrent User Licenses
Best for teams, working multiple shifts. If your team is sharing work stations, concurrent licenses is the way to go. Contact Sales to learn more.
Named user packages
Standard package options
Standard package options listed here are for Named User Licenses only.
Use the country tabs above this table for pricing applicable to your area.
If you’re interested in Concurrent licensing or Comsumption based pricing please Contact Sales.
Contact Center Pro
$ 66
per user/month
(billed annually)
Includes:
(Carrier rates not included)
Contact Center Enterprise
$ 92
per user/month
(billed annually)
Includes:
(Carrier rates not included)
Standard package options
Standard package options listed here are for Named User Licenses only.
Use the country tabs above this table for pricing applicable to your area.
If you’re interested in Concurrent licensing or Comsumption based pricing please Contact Sales.
Contact Center Pro
€ 55
per user/month
(billed annually)
Includes:
(Carrier rates not included)
Contact Center Enterprize
€ 77
per user/month
(billed annually)
Includes:
(Carrier rates not included)
Standard package options
Standard package options listed here are for Named User Licenses only.
Use the country tabs above this table for pricing applicable to your area.
If you’re interested in Concurrent licensing or Comsumption based pricing please Contact Sales.
Contact Center Pro
R 550
per user/month
(billed annually)
Includes:
(Carrier rates not included)
Contact Center Enterprize
R 770
per user/month
(billed annually)
Includes:
(Carrier rates not included)
Inbound
Contact Center Pro
Contact Center Enterprise
Intelligent IVR
Pattern Menu
Text-to-Speech
Outbound
Contact Center Pro
Contact Center Enterprise
Preview Dialer
SFTP Upload
Blended
Contact Center Pro
Contact Center Enterprise
Screen Recording
Voice Recording
Flow Designer
Quality Assessment
Survey
Input Dialog Box
Call Back
Agent Management
Optimized Routing
Web RTC
Integration
Contact Center Pro
Contact Center Enterprise
API Call
Web Hook
Recording API
Click-to-Dial API
Channels
Contact Center Pro
Contact Center Enterprise
Voice
SMS
Chat
Facebook Messenger
Insights
Contact Center Pro
Contact Center Enterprise
Real time reporting
Historical Reporting
Interaction Logs
Premium feature add-ons
Progressive Dialer
At the completion of a call, the progressive dialer automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly.
Power Dialer
The Power Dialer automatically dials a contact number after a call is finished and only connects the agent to the call when someone answers.
Predictive Dialer
The Predictive Dialer automatically calls numbers until it detects a connection, then passes the call to a live agent. It screens out voicemails, no-answers and disconnected numbers.
Speech Analytics
Use voice transcription and sentiment analysis to predict positive, negative or neutral interaction outcomes in real time..
WFM Integration
Empower your agents and improve customer experience by integrating your WFM software with Zailab.