When every cent of your budget matters

Zailab is how you make it count

Optimize your operating expenditure

Contact centers are in constant flux: low seasons give way to high seasons, agents fall ill or go on leave, and unforeseen circumstances are an omnipresent factor. Flat licensing fees and strict contracts are a relic of surer days. Keeping your books trim in the face of so much variability requires a pricing model with unprecedented flexibility.

This is the pricing page for South Africa. Click through for our US pricing or our European pricing.

Pay only for the

features you use

Zailab offers you the option to select between a fixed fee per agent or a consumption-based model. This allows you to scale your costs with your business needs and financial liquidity. There are no licensing fees; rather, your expenditure is established by either the number of users, or the features you use and the extent to which you use them. This makes Zailab as suited for use as a failover solution as it is a primary platform.

Minimize your

business risk

Because Zailab has no contracts, you can opt out of using the platform at any time. And seeing that pricing is based on consumption or number of users, the solution is highly forgiving toward uncertain or periodic workforce utilization. Altogether this makes trialing and adopting Zailab a uniquely low-risk proposal, and one that poses few opportunity costs.

Know your costs

Pricing Options for Every Requirement

Office Essentials

R100 per user per month (charged annually)*

  • minimum 3 users
  • basic voice & routing functionality
  • basic call-reporting features
  • standard customer support

Contact Center

R350 per user per month (charged annually)*

  • minimum 3 users
  • advanced voice, email, SMS & routing
  • comprehensive reporting features
  • dedicated account manager

Enterprise Integrations

R500 per user per month (charged annually)*

  • minimum 3 users
  • all contact-center-tier functionality
  • custom CRM & other integrations
  • emergency support & SLA

* Monthly pricing available on request. Carrier charges billed separately. Please contact our sales team at sa-sales@zailab.com.

 Office EssentialsContact CenterEnterprise Integrations
Voice Features
Call Control
Hold Music / Hold Call
Mute
Blind Transfers
Warm Transfers
Call Conferencing
Call Logs
Forward to Phone
Forward to External Number
Call Groups
Ring Groups
Parallel Calls
Voicemail
Personal Voicemail inbox
Group Voicemail inbox
Voicemail Recordings
Voicemail Greetings
Voicemail Callbacks
Outbound
Click to Dial
Preview Dialer
Power/Progressive Dialer
Outbound Dialer
Caller ID Customization
Lead Dialing (Via Data Import)
Campaign Manager
Personal Follow-ups
Extension Dialing
CSV Uploads
Callback Reminders
Options
Custom Carrier
Number Rental
Number Porting
International Numbers
Toll-free numbers
Messaging
Email Sending and Receiving
Rich Email Editor
Email Attachments
Canned Email Responses
Email Logs
SMS Sending and Receiving
SMS Number Rental
Canned SMS Responses
SMS Logs
Omnichannel Routing
Single Waiting Room (Universal Queue)
IVR
Office-hours Routing
Interaction Flow Designer/ACD
Optimized Routing
VIP Routing
AI Routing
Preferred-agent Routing
CRM Data Dips
Exit Destinations
Callback Routing
Voicemail Routing
Text to speech
Audio Uploads
Personalized Message Playback
Pattern Menus
Business Intelligence
Reporting
Call Reporting
Email Reporting
SMS Reporting
Agent Activity Reporting
Agent Status Reporting
Agents Comparison Activity Reporting
Agent Comparison Status Reporting
Waiting-room Reporting
Prospect Reporting
QA Reporting
Conversations Reporting
Sentiment Reporting
Monitoring
Live Waiting Room Dashboard
Live Waiting Room Drill-downs
Live Agent Status Monitoring
Live Agent Interaction count
Spy on Call
Whisper on Call
Call Recording
Agent Active-Status Timer
Live Agent Performance overview
Daily Agent Performance Statistics
Agent Features
Agent Status
Acces to Agent Survey Scores
After-call Work (Wrap-up)
Disposition Codes
Notes and Tagging
Phonetic Alphabet
Contact Lists
Remote Work (Work From Home)
Screen Pops
Visual Knowledge Base
360-degree Customer View
Quality Management
Quality Assessments Form Building
Recording-based Assessments
Integrations
Salesforce
Zendesk
Zoho
HubSpot
Microsoft Dynamics 365
Webhook integrations
REST API
And More (Contact Sales)
Platform
99.99% Uptime
Decentralized Members
Encryption
PCI compliance
GDPR Complaince
Permission-based Access
Easy Setup and Scaling
Intuitive, Attractive Design
Accounts
Pre-paid
Post-paid
Balance Notifications
Usage Reporting
Customer Support
Phone Support
Email Support
Webchat Support
Knowledge Base
Personal Onboarding
Service-Level Agreement
Office-hours Support
Emergency Support
Dedicated Account Manager
RoutingVoice (Per Min)Email (Per Item)SMS (Per Item)Recording (Per Min)QA (Per Min)Storage (Per GB)
Direct R0.16 R0.28 R0.52 R0.04 R0.28 R2.50
Optimized R0.28 R0.40 R0.64 R0.04 R0.28 R2.50

* Carrier charges billed separately. Please contact our sales team at sa-sales@zailab.com.

 Consumption-based
Voice Features
Call Control
Hold Music / Hold Call
Mute
Blind Transfers
Warm Transfers
Call Conferencing
Call Logs
Forward to Phone
Forward to External Number
Call Groups
Ring Groups
Parallel Calls
Voicemail
Personal Voicemail inbox
Group Voicemail inbox
Voicemail Recordings
Voicemail Greetings
Voicemail Callbacks
Outbound
Click to Dial
Preview Dialer
Power/Progressive Dialer
Outbound Dialer
Caller ID Customization
Lead Dialing (Via Data Import)
Campaign Manager
Personal Follow-ups
Extension Dialing
CSV Uploads
Callback Reminders
Options
Custom Carrier
Number Rental
Number Porting
International Numbers
Toll-free Numbers
Messaging
Email Sending and Receiving
Rich Email Editor
Email Attachments
Canned Email Responses
Email Logs
SMS Sending and Receiving
SMS Number Rental
Canned SMS Responses
SMS Logs
Omnichannel Routing
Single Waiting Room (Universal Queue)
IVR
Office-hours Routing
Interaction Flow Designer/ACD
Optimized Routing
VIP Routing
AI Routing
Preferred-agent Routing
CRM Data Dips
Exit Destinations
Callback Routing
Voicemail Routing
Text to speech
Audio Uploads
Personalized Message Playback
Pattern Menus
Business Intelligence
Reporting
Call Reporting
Email Reporting
SMS Reporting
Agent Activity Reporting
Agent Status Reporting
Agents Comparison Activity Reporting
Agent Comparison Status Reporting
Waiting-room Reporting
Prospect Reporting
QA Reporting
Conversations Reporting
Sentiment Reporting
Monitoring
Live Waiting Room Dashboard
Live Waiting Room Drill-downs
Live Agent Status Monitoring
Live Agent Interaction count
Spy on Call
Whisper on Call
Call Recording
Agent Active-Status Timer
Live Agent Performance overview
Daily Agent Performance Statistics
Agent Features
Agent Status
Acces to Agent Survey Scores
After-call Work (Wrap-up)
Disposition Codes
Notes and Tagging
Phonetic Alphabet
Contact Lists
Remote Work (Work From Home)
Screen Pops
Visual Knowledge Base
360-degree Customer View
Quality Management
Quality Assessments Form Building
Recording-based Assessments
Integrations
Salesforce
Zendesk
Zoho
HubSpot
Microsoft Dynamics 365
Webhook integrations
REST API
And More (Contact Sales)
Platform
99.99% Uptime
Decentralized Members
Encryption
PCI compliance
GDPR Complaince
Permission-based Access
Easy Setup and Scaling
Intuitive, Attractive Design
Accounts
Pre-paid
Post-paid
Balance Notifications
Usage Reporting
Customer Support
Phone Support
Email Support
Webchat Support
Knowledge Base
Personal Onboarding
Service-Level Agreement
Office-hours Support
Emergency Support
Dedicated Account Manager

Find out your cost breakdown