Customer Service

Mom and Pop values of customer service still hold sway today. We have collected some of our favorites and added our own modern twist, with a double scoop of AI to top it off to help you improve your CX.

It’s time to start creating a better experience for your customers.

Let’s take a moment to talk about cake. Cake is delicious. Everyone loves cake. It makes people happy. In fact, cake makes everything better doesn’t it?

You can have the greatest customer success team in the world and still execute the world’s greatest CX belly flop if you can’t get the project management side of things right. Do you know who’s been doing project management under a huge amount of pressure for a long time? The military. And whatever you may

Successful maîtres d’ have an unnervingly fine taste (sorry) for a good customer experience. Let’s see what the restaurant service industry has to offer.

Last time around we talked through three things your CX efforts can take away from things-sci-fi-and-fantasy-world-building-can-teach-your-customer-experience. Now we’re going to talk through something called the hero’s journey. It’s legit.

Not all that much sets apart the act of creating a compelling customer experience from the act of creating a compelling fictional world. Let’s see how, shall we?

The relationship between a contact center and its customers is a lot like a romance. Feelings can get heated, and it takes just as much effort from both parties to make it work. We share our advice on getting contact center CX right in your business. It is the month of love after all so

Communicating with customers is not just about the hard-sell or putting out fires. No one wants to hear a sales pitch every time they try and engage with your company. Newsflash, they’re looking for a great customer experience. Having a meaningful conversation with your customers can transform your entire business. But how exactly do you have

Still mystified by the whole customer experience (CX) thing? Or do you roll your eyes at yet another piece of jargon? Stop. Read this. Editor’s note: So we just realised that we’ve been doing a series on crafting your agent experience but we haven’t yet really delved into defining the whole CX thing to begin with.