Last week we spoke about some of the higher-level considerations involved in going omnichannel the right way. This week we’re taking a more low-level stance – we’re going to talk through three incredibly important operational things to get dialed before you broaden your channel horizons. Let’s dispense with the pleasantries, shall we? 1: Analyse your […]
4 Ways to Get Omnichannel Right in Your Contact Center Read More »
A perfect storm is brewing in the land of the contact center. You are prepared, aren’t you? There is a clear trend to the research and thought leadership published by contact center and customer experience (CX) experts these days: the times they are a’changing – and rapidly. Now is possibly the last chance you’ll have
Wallboards are a mainstay in the contact center industry – but as with any power tool, there’s a right way and a wrong way to use them.
How to Make Wallboards Work For Your Contact Center Read More »
Or: hey, you can buy credit for our cloud-based contact center solution online now. For really.
What Contact Centers Have in Common With a Loaf of Bread Read More »
