Business

Agent Turnover and Customer Experience: The Unexpected Love Affair

At Zailab we commission quarterly market research exercises to keep an eye on the market at all times. This quarter we decided to dive deep into some data around a relationship that exists, but no one seems to talk about it. That is, the intrinsic relationship between agent satisfaction and customer satisfaction, and how focusing […]

Agent Turnover and Customer Experience: The Unexpected Love Affair Read More »

The Arch Summit has returned: Connect with Zailab in Luxembourg

Zailab is pleased to confirm that we will be exhibiting at the flagship event powered by Vodafone and Tomorrow Street in Luxembourg, on the 26th & 27th of October. The focus of this year’s summit is innovative and next-gen technology that positively impacts society and our planet. Held in Luxembourg at the heart of Europe’s

The Arch Summit has returned: Connect with Zailab in Luxembourg Read More »

Zailab to exhibit at the Arch Summit in Luxembourg 26th-27th October

The Arch Summit is back this year and Zailab is proud to be exhibiting our innovative contact centre solution at Tomorrow Street’s flagship event in Luxembourg. With key speakers including Franz Fayot, Minister of Economy, Development Cooperation & Humanitarian Affairs of Luxembourg, and Nick Read, CEO of Vodafone, the Summit brings together industry leaders, government

Zailab to exhibit at the Arch Summit in Luxembourg 26th-27th October Read More »