One platform. Every Role
Built to Solve 6 Common Problems
Sophisticated contact centre solutions often entail extremely high costs and onerous licence agreements.
A true usage-based system means you only pay for the features you use, when you use them. There are no monthly licence fees.
Enterprise-size contact center solutions traditionally require a dedicated technician to set up and maintain.
Using wizards and simple drag-and-drop interfaces, it’s possible even for untrained staff to set up a whole contact centre.
Without context, your agents can’t work efficiently, pivot between channels or generate rapport with your customers.
We put everything your agents need – the customer’s details, conversation history and journey through the system – in one place.
Queues don’t allow for urgency to be calculated holistically, and skills-based routing doesn’t take enough into account.
A universal waiting room considers all work together, while our optimized routing algorithm considers multiple factors, such as how important one interaction is above another, to ensure best agent fit.
Team leaders and operations managers don’t know enough about what’s happening on the ground.
Real-time dashboards and detailed reports help you drill deeply and quickly into your contact center’s operations.
Running a contact center often requires slapping together multiple tools. This harms productivity and makes reporting difficult.
Our software offers QA, call recording and other tools – making it a total, integrated solution.
Here you will find everything about the technical
requirements to use our ZaiLab software.
Prioritise Bandwidth Usage
Try to minimise network-intensive applications during work hours. Things like Internet radio and video streaming will compete for bandwidth and could cause issues with call quality. Enforce quality-of-service policies to prioritise bandwidth, especially for audio.
Close Unused Apps
Close unused desktop apps that might compete for CPU cycles.
Check Firewall Settings
Be aware of your organisation’s firewall policies; very restrictive firewalls may require additional setup.
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