Contact Center Solutions For Everyone.
One Platform. Every Role.
Built To Solve 6 Common Problems
1. Limited Access
Sophisticated contact center solutions often entail extremely high costs and onerous license agreements.
A true usage-based system means you only pay for the features you use, when you use them. There are no monthly licence fees.
2. Complicated Setup
Enterprise-size contact center solutions traditionally require a dedicated technician to set up and maintain.
Using wizards and simple drag-and-drop interfaces, it’s possible even for untrained staff to set up a whole contact centre.
3. No Context for Agents
Without context, your agents can’t work efficiently, pivot between channels or generate rapport with your customers.
We put everything your agents need – the customer’s details, conversation history and journey through the system – in one place.
4. Queues Can't Prioritize
Queues don’t allow for urgency to be calculated holistically, and skills-based routing doesn’t take enough into account.
A universal waiting room considers all work together, while our optimized routing algorithm considers multiple factors, such as how important one interaction is above another, to ensure best agent fit.
5. Not Enough Insight
Team leaders and operations managers don’t know enough about what’s happening on the ground.
Real-time dashboards and detailed reports help you drill deeply and quickly into your contact center’s operations.
6. No Integration
Running a contact center often requires slapping together multiple tools. This harms productivity and makes reporting difficult.
Our software offers QA, call recording and other tools – making it a total, integrated solution.
Here you will find everything about the technical
requirements to use our ZaiLab software.
- Intel i5 processor
- 4GB memory
- 40GB storage
- 1366×768 monitor
- Intel i7 processor
- 8GB memory
- 40GB storage
- Dual 1920×1080 touch monitors
- Noise-cancellation headset
- Chrome Browser
- Software SIP phone
- High quality cable line with dedicated bandwidth
- 0.5Mbps symmetrical bandwidth (simultaneous upload and download) per agent
- 1Mbps additional bandwidth per 18 concurrent calls
- Fibre line with dedicated bandwidth
- Wired network connection (as opposed to Wi-Fi)
- 1Mbps additional bandwidth per 14 concurrent calls.
Prioritise Bandwidth Usage
Try to minimize network-intensive applications during work hours. Things like Internet radio and video streaming will compete for bandwidth and could cause issues with call quality. Enforce quality-of-service policies to prioritize bandwidth, especially for audio.
Close Unused Apps
Close unused desktop apps that might compete for CPU cycles.
Check Firewall Settings
Be aware of your organization’s firewall policies; very restrictive firewalls may require additional setup.
Watch a Demo
The best way to understand our software is to see it in use.
We’ve got a totally different way of charging for our software.