The ZaiLab industrial design team have created custom devices to equip your contact center, including the ZaiKiosk, a brand new channel into your contact center.
This is a glimpse of our brand new, cutting-edge contact center in the Western Cape, South Africa. Every piece of furniture and equipment was proudly made by ZaiLab.
The ZaiAgent is an immersive workspace for agents.
Dual Work Screens
Enables agents to manage customer queries on one screen, while accessing a CRM system on the second screen.
Adjustable Work Height
Agents can easily change the working height of the pod electronically. This enables them to work while in a seated or a standing position.
Lights show agent status
Floor managers get visual confirmation of agents that are ‘on call’, ‘available’ or ‘away’ at any given time, just by glancing at the pods on the floor.
Allows the software to replace the agent’s background scene to be in line with the organization’s corporate identity.
Eliminates background noise and enables the agent to speak to the client without having to wear a headset.
Allows the agent to hear the customer while on call.
A transactional self-help kiosk for branch customers.
Displays the appropriate branded background for the agent while they are on call with a customer.
Enables the agent to see the customer while dealing with their query.
Eliminates background noise so that the agent can hear the customer while on call.
Allows the customer to hear the agent while on call.
Allows the agent to receive copies of transactional documents (i.e ID, Proof of address, etc) from the customer.
Scans the customer’s fingerprints for biometric verification.
Real-time tool for pre-emptive contact center management.
55 Inch Touch Display
Shows a summary of all agent actions and allows for easy navigation.
Multiple User Positions
Allows for single or multiple users to use the console in various display positions, including flat, slanted and upright.
Easy position change
Display positions can be changed at the push of a button.
Allows for the console to be moved around while in use.
See it in action in Delft
This is just a glimpse of our brand new contact center in the Western Cape, South Africa. Every piece of furniture and equipment was proudly designed and produced by ZaiLab. Read more about the initiative here.
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